From Michael W. 1/20/15
Here are the questions I have received today from our
Reference Librarians concerning the Campus Printing System along with the
answers I have dug up.
1.
What happens when there is a problem with the
print system, i.e., a meltdown, after ITD Help Desk is closed?
a.
LTS has a direct line which they will call as
soon as a major outage has been reported and verified.
2.
How much do MTSU Faculty/Staff printouts cost
per page?
a.
Faculty/Staff are not directly charged for their
printing. All charges are billed to the department on campus that employs
them.
b.
The amount charged to their department is $.017
per page.
3.
What happens when a student puts in their
Pipeline Username and Password rather than their MTmail Username and Password?
a.
A student’s email login and pipleline login are
the same, but their passwords may not be.
b.
Since the login system is looking for their
email login and password, it assumes that someone is keying in the wrong
password and may be trying to break into their account, so it locks their login
after a number of missed attempts.
c.
To unlock the account, the patron will have to
contact the ITD help desk at 898-5345
4.
What is going on when a patron tries to print
and the EIC printers are not coming up?
a.
The campus print system has had a hiccup and the
print kiosk requires a reboot. Contact LTS.
5.
Does it hurt for a student to turn off a PC
after they finish?
a.
When the first person of the days logs onto a PC
it takes a while for the campus printer to be published to the PC. The
next person who logins in will not have that wait.
b.
If the machine is turned off or rebooted, it
starts the whole sequence over again.
c.
Patrons should log off using the desktop Logoff
Icon.
6.
Why is duplex printing not working consistently
throughout the building?
a.
RJ Young and ITD are working together to get
this corrected.
7.
Should a student log off the release station
when they finish printing?
a.
For security reasons each student should log off
at the print kiosk after they finish printing.
b.
Not logging off also slows down the traffic flow
at a kiosk.
8.
How should we explain what a printed page is?
a.
Maybe instead of referring to it as a page, we
should refer to it as each side of a page that is printed.
9.
How do Community/Alumni Patrons print?
a.
When they get a password at the Service Desk
they are issued a flash drive (supplied by ITD).
b.
They should print all of their work to the Adobe
PDF printer and save the output to the flash drive.
c.
They should take the flash drive to the
Community/Alumni printer next to the LTS desk to print their work.
9. How do I check my print quota and how do I add more pages to it?
a. The answer is: go to http://blueid.mtsu.edu and login with your pipeline credentials and it will give you the status of all of your RaiderFunds categories, including Print Quota. Once you run out of PrintQuota, the system starts taking money from your RaiderFunds to cover the cost. On that same webpage you can add more dollars to your RaiderFunds using a credit/debit card.
From Kristen W. 1/20/15
More about
community/alumni printing and photocopying from my own observation and per Al
Camp:
- Pay with cash (no coins) or credit card (forget to check which cards it accepts)
- No change returned if using cash
- Cash users will use the card kiosk to obtain a free ExpressPay Cash Card, to which they will then add money (minimum $1)
- Printer/Photocopier accepts credit card (forgot to check which ones) or the ExpressPay Cash Card
- $0.10 each B/W letter or legal page, plus $0.01 tax each page = $0.11 per page
- Unused funds on an ExpressPay card remain on the card for future use.
- Documents to print must be on a flash drive. Al says the printer will recognize and print a variety of files including Word, PPT, PDF, JPG and other images, but not an Excel file. User can preview and accept or discard the print before it is made. I watched a user print a Word file tonight. The safest answer, of course, is to have everything saved as a PDF per the instructions below.
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